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Special Programs
Customer Assistance
Qualifications & Verification
As part of our socially conscious efforts we make sure our products are affordable for all, we now offer 25% off to individuals in low-income households, on long-term disability and to veterans. During this time, we are also offering these discounts to health care workers and first responders. If you believe you qualify for any of these categories, please review the requirements below and follow the instructions on how to apply.
IMPORTANT:
- Please remove/hide any sensitive information, such as Social Security numbers.
- Please allow up to 7 business days for approval. Once approved, we will notify you by email or phone.
- So that we may continue to offer this program for all of our customers, we ask that you only use your discount for yourself, unless otherwise stated in the “Who can use” sections below.
- Discounts cannot be used with other coupon codes and only apply to full-price retail orders.
- We DO NOT give partial refunds on orders made before approval.
Program Details
Health Care Workers
First Responders
Veterans
Long-Term Disability
Low Income
Health Care Workers
All health care workers must upload a scan/photo of their work issued ID to qualify for a discount on full-price retail orders. We cannot provide this discount for family members of health care workers.
Who can use: You may use this discount for yourself ONLY. You may lose your eligibility for this program if violations are suspected.
First Responders
All first responders qualify for a discount on full-price retail orders. We cannot provide this discount for family members of first responders.
Verification Methods:
- EMT / Paramedics – a state license, an EMT / Paramedic certification or an ID Card with your name and title displayed.
- Firefighters – an ID card with name and title displayed, recent training completion certificate or professional certification / membership.
- Law Enforcement Officers – a valid ID card with name and title displayed, a pay stub with position displayed, a recent training certificate or professional certification / membership.
Who can use: You may use this discount for yourself ONLY. You may lose your eligibility for this program if violations are suspected.
Veterans
All US Military veterans must upload a scan/photo of their DD-214, State issued ID with Veteran endorsement or VA card to qualify for a discount on full-price retail orders. We cannot provide this discounts for family members of veterans.
Who can use: You may use this discount for yourself & immediate family members within the same household. You may lose your eligibility for this program if violations are suspected.
Long-Term Disability
Please provide documentation from a physician or government agency (SSI / disability income acceptance letter) as proof of disability, in order to qualify for 25% discount on full-price retail orders. We cannot provide this discount for family members of those on disability.
Who can use: You may use this discount for yourself & immediate family members within the same home.You may lose your eligibility for this program if violations are suspected.
Low Income
To apply for low-income assistance, upload a clear scan, photo or screenshot of a current document from a government agency that shows you are currently receiving low-income benefits. (SNAP, SSI award letters, LEAP, etc).
If you are not currently receiving benefits, you may alternatively upload a copy of your tax return for the previous year. Your yearly taxes must state that your income is below the federal poverty level. If you are unsure whether or not you qualify, please check here.
If you do not have a tax return, other proof of income can be submitted, so please upload them for consideration and give some detail about your situation.
Who can use: You may use this discount for yourself & immediate family members within the same home. You may lose your eligibility for this program if violations are suspected.
Apply for a program
NEW Customer Form
Current Customer Form
NEW Customer Form
Current Customer Form
